Refund policy

Refund & Return Policy

At Aboriginal Art by Lani, every piece is created and selected with care, intention, and respect for culture. We want you to feel deeply connected to the artwork you choose. This policy helps ensure a fair and transparent process while honouring the value of handmade and culturally significant pieces.

Change of Mind / Incorrect Size

Because each item is carefully produced, packed, and often created in limited quantities, we do not offer refunds for:

  • Change of mind

  • Incorrect sizing

  • Deciding the item is no longer wanted

However, we understand that sometimes things don’t work out. If your item is returned in perfect, unused condition, store credit may be offered at our discretion. Store credit is valid for 12 months.

We encourage you to select thoughtfully and reach out if you need help choosing.

Your Rights Under Australian Consumer Law

Your rights are important. Under the Australian Consumer Law, you are entitled to:

  • A refund or replacement for a major failure, and

  • A repair, replacement, or refund for goods that do not meet acceptable quality if the issue is minor.

These rights apply regardless of our standard return policy.

30-Day Return Period (Non-ACL Returns)

For eligible returns, you have 30 days from receiving your item to make a request.

To qualify, the item must be:

  • In original condition

  • Unworn or unused

  • With original tags attached

  • In its original packaging

  • Accompanied by proof of purchase

To start a return, please email enquiries@aboriginalartbylani.com.au.
We will provide you with the return address to send the item(s).

Items returned without approval cannot be accepted.

Damaged, Faulty, or Incorrect Items

We take great care in preparing your order.
If your item arrives:

  • Damaged

  • Faulty

  • Or not the item you ordered

Please contact us straight away so we can make things right in line with Australian Consumer Law.

Non-Returnable Items

Some items cannot be returned due to their nature or for hygiene and safety reasons. These include:

  • Custom or personalised items

  • Perishable goods

  • Personal care products

  • Hazardous or flammable items

  • Sale items

  • Gift cards

If unsure, we’re always happy to help — just reach out.

Exchanges

We do not offer exchanges for change of mind or sizing.
For other approved reasons, the simplest approach is to process a return and place a new order once the return is accepted.

Refunds & Store Credit

When your return is received and inspected, we’ll notify you of the outcome.

  • Refunds (to the original payment method) are issued only when required under the Australian Consumer Law.

  • Store credit may be offered for approved discretionary returns.

Please allow time for your bank or payment provider to complete the refund process.